Questions, problems, or feedback about the Sprout Canopy app? Send us a note. A real person reads every one. The answers below cover the most common questions.
Contact us
Email us about anything: a bug, a billing question, or an idea for the app. Please include the email address you sign in with, so we can find your account.
Sprout Canopy LLC
Email: help@sproutcanopy.com
Signing in
Sprout Canopy doesn't use passwords. Enter your email address and we'll send you a 6-digit code to sign in.
- If the code doesn't arrive within a few minutes, check your spam or junk folder.
- Make sure the email address is spelled correctly.
- You can request a new code from the same screen.
Still stuck? Email help@sproutcanopy.com and we'll help you get in.
Managing or cancelling your subscription
Sprout Canopy Plus is billed through your Apple ID, so Apple manages it. To change plans or cancel:
- Open the Settings app on your iPhone, tap your name, then tap Subscriptions and choose Sprout Canopy.
- Or, in the app, go to Profile → Manage subscription. It takes you to the same place.
Cancelling takes effect at the end of your current billing period, and you keep Plus until then. Cancelling doesn't delete your account or data.
Refunds are handled by Apple. You can request one at support.apple.com/billing.
Restoring purchases
Got a new phone or reinstalled the app? Sign in with the same email address you used before, then go to Profile → Restore purchases. You'll also find a Restore link at the bottom of the Plus upgrade screen.
Make sure your iPhone is signed in to the same Apple ID you used to subscribe.
Deleting your account
You can delete your account at any time in the app: go to Profile → Delete account. You can also email help@sproutcanopy.com to ask us to delete it.
Your data is permanently removed within 30 days. During that window, you can restore your account by signing in again. After that, your data can't be recovered.
Note: Deleting your account doesn't cancel a Plus subscription. Cancel it separately in your iPhone's Settings, as described above, so you aren't charged again.
Privacy and terms
Read how we handle your family's information in our Privacy Policy, and the rules for using the app in our Terms of Service.